Refund Policy

This document was last updated on June 6, 2024. At FindBalkans, we strive to provide the best subscription-based services to our users. If you are not fully satisfied with your subscription, we offer a straightforward refund policy as outlined below.

Refund Eligibility

Refunds are available for all subscription plans, including Free, Basic, Advanced, and Premium.

Refund Request Time Frame

Our policy is valid for a period of 14 calendar days from the date of purchase. If you are not satisfied with the service, you can ask for a refund within this time frame. If the period of 14 days has lapsed since the purchase, we, unfortunately, cannot offer you a refund.

Conditions for Refunds

No specific conditions are required for a refund. We trust our customers and want to ensure their satisfaction.

Refund Process

To initiate a refund request, please contact us through our Contact Page or email us at [email protected]. Please include your subscription details and the reason for your refund request.

Exchanges and Downgrades

We do not offer exchanges. However, you can choose to downgrade or upgrade your subscription plan at any time. For downgrades or upgrades, please contact our support team.

Processing Refunds

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Contacting Us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
Contact Page
Email: [email protected]